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Frequently Asked Questions

What do I do if I lose something on a train, bus, or in a subway station?
If you realize it immediately, there’s a chance you can get it back before the item goes to the New York City Transit Lost Property Unit.

If you think you lost an item in the subway:
Talk to a representative in the station booth nearest the location where you believe you lost your property. If someone turns in a lost item, it remains at the booth pending transfer to the NYC Transit Lost Property Unit.

If representatives don’t have your property:
File a claim with the Lost Property Unit as soon as possible.

Is there a cost to file a claim?
There is no charge associated with filing a Lost & Found claim.

How can I file a claim?
There are three ways:
  • File an electronic claim by clicking the link, “Lost Property Inquiry/Claim” on the Lost and Found Home Page.
  • Call the Lost Property Unit at 511.
  • Visit the Lost Property Unit in Manhattan at the 34 St-Penn Station (8 Av) subway stop on the lower mezzanine.

I found an item and would like to turn it into the Lost and Found Unit.
What should I do?
A small item, such as a wallet, cell phone or ipod, can be given to an agent in a station booth. For security reasons, agents cannot open the booth door. Any item too large to fit through the station booth window must be submitted to the NYC Transit Lost Property Unit located at 34 St-Penn Station (8 Av) subway stop on the lower mezzanine. See below for hours of operation and directions.
When is the Lost Property Unit open?
We are open Monday, Tuesday, Friday: 8:00am-3:30pm, and Wednesday and Thursday: 11:00am-6:30pm; we are closed on Saturday, Sunday, and holidays.

What bus and subway lines are closest to the Lost Property Unit?

Subway:
A Line Icon C Line Icon E Line Icon to 34 St-Penn Station. Stay in one of the middle cars of the train; when you reach the station, take stairs to lower mezzanine and follow signs to the Lost Property Office. If you enter the station from the street, go downstairs and follow signs to the A Line Icon C Line Icon E Line Icon (8th Avenue) subway lines. Go to booth N71. Tell the Transit representative you wish to go to the Lost Property office and present a lost property claim number or notification postcard if you have one. The representative will allow you to enter through the gate to the Lost Property Unit, inside the paid fare area. (Note: The Long Island Rail Road and New Jersey Transit also stop at 34 St-Penn Station. Follow signs to 8th Avenue subway service and ask a Transit representative for the Lost Property Unit.)

Bus: M10, M17, M20, M34 to 34th Street/8th Avenue. Enter 34 St-Penn Station and follow signs to the A Line Icon C Line Icon E Line Icon (8th Avenue) subway lines.  Go to booth N71. Tell the Transit representative you wish to go to the Lost Property Unit and present a lost property claim number or notification postcard if you have one. The representative will allow you to enter through the gate to the Lost Property Unit, inside the paid fare area.

For additional public transit directions, click on Trip Planner on the New York City Transit Home Page at www.mta.info for personalized bus and subway travel information.

Will the Lost Property Unit notify me if they have received my personal possessions?

If you have written a telephone number or address on your property, the Lost Property Unit will phone or send a postcard to notify you that they have received the article. You must bring identification and the number printed on the postcard with you to the Lost Property Unit. If your lost item does not have contact information, we will be unable to notify you.

If you file an electronic claim, the Lost Property Unit will notify you via e-mail regarding a possible match based on the description of the item you submitted.

If you call or visit the Lost Property Unit, we will let you know if we have received the item. You must be able to furnish an accurate and detailed description of the article.

What should I bring to claim my property?
You must show a driver’s license, automobile registration card, job ID, passport, or another form of valid identification.

How long does the Lost Property Unit hold an object?
The period ranges from a minimum of three months to a maximum of three years, depending on the estimated value of the item.

What happens after the retention period?
If no one claims property during the retention period, it is auctioned.  Property in poor condition will be sent for disposal.

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